{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Le Muse ships your jewelry within "},{"type":"text","value":"2-20 business days","bold":true},{"type":"text","value":" from the date of receipt of payment.\n"}]},{"type":"paragraph","children":[{"type":"text","value":"Shipping times and costs","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"At the moment Le Muse products can only be shipped to countries within the EU zone."}]},{"type":"paragraph","children":[{"type":"text","value":"All items available in stock are delivered within the times described in the table below."}]},{"type":"paragraph","children":[{"type":"text","value":"Items not available in stock are put into production immediately and delivered within the times indicated at the time of order (see also "},{"type":"link","url":"/pages/termini-e-condizioni","title":"Terms and Conditions","target":null,"children":[{"type":"text","value":"Terms and Conditions"}]},{"type":"text","value":")."}]},{"type":"paragraph","children":[{"type":"text","value":"\n"},{"type":"text","value":"Shipment delivery times:","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"\n Italy - 1-4 business days* - €9.99"}]},{"type":"paragraph","children":[{"type":"text","value":" European Union - 2-6 working days* - €19.99"}]},{"type":"paragraph","children":[{"type":"text","value":"\nShipping is "},{"type":"text","value":"free","bold":true},{"type":"text","value":" for orders over "},{"type":"text","value":"€150","bold":true},{"type":"text","value":" to "},{"type":"text","value":"Italy.","bold":true},{"type":"text","value":" Shipping is "},{"type":"text","value":"free","bold":true},{"type":"text","value":" for orders over "},{"type":"text","value":"€200","bold":true},{"type":"text","value":" to "},{"type":"text","value":"the EU.","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"\n*Personalized, modified, or customized products will require additional production time. You will be informed of the expected lead time at the time of ordering."}]},{"type":"paragraph","children":[{"type":"text","value":"\nIf you pay by credit card, please allow an additional business day for administrative checks."}]},{"type":"paragraph","children":[{"type":"text","value":"You can track the status of your shipment on the courier's website using the details we'll send you via email. We recommend always providing a phone number so the courier can contact you during delivery. After two unsuccessful delivery attempts, the package will be held at the courier's warehouse, where you can collect it.\n\n"}]},{"type":"paragraph","children":[{"type":"text","value":"Can I pick up my order in store?","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"Yes, you can choose to collect your order directly from one of our stores:"}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":" LeMuse Jewelry Showroom – Via Castel Morrone 23, Milan"}]},{"type":"list-item","children":[{"type":"text","value":" LeMuse Jewelry Atelier – Via Cesare Battisti 15, Milan\n"}]}]},{"type":"paragraph","children":[{"type":"text","value":"To take advantage of this option, you must specify it when ordering, before completing checkout."}]},{"type":"paragraph","children":[{"type":"text","value":"Please note that it will not be possible to collect an order for which a shipping address has been provided in store.\n\n"}]},{"type":"paragraph","children":[{"type":"text","value":"Is my shipment insured?","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"Yes, all shipped items are insured against theft and damage during transit until delivery. Once the package is delivered, the insurance coverage will no longer be valid."}]},{"type":"paragraph","children":[{"type":"text","value":" "},{"type":"text","value":"\nCan I pay for my purchase in installments?","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"Yes, it is possible to pay for your order in installments via PayPal or Klarna."},{"type":"text","value":"\n\n","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"What to do if the package is damaged?","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"We take special care in packaging our jewelry, but if upon delivery you notice that the outside of the package is damaged, we recommend:"}]},{"type":"list","listType":"ordered","children":[{"type":"list-item","children":[{"type":"text","value":"Accept the package with reservation by writing on the delivery note:\n\"I accept the package subject to inspection because it is damaged.\""}]},{"type":"list-item","children":[{"type":"text","value":"Please report the problem immediately to our customer service by writing to: "},{"type":"link","url":"mailto:lemusejewels@fastwebnet.it","title":null,"target":null,"children":[{"type":"text","value":"lemuseshoponline@gmail.com","underline":true}]},{"type":"text","value":"\n\n"}]}]},{"type":"paragraph","children":[{"type":"text","value":"If the courier refuses to accept the control reservation, we invite you to refuse the package and contact our customer service at the address indicated above."}]}]}